This Agreement covers only any sale of products through the website of the company under the name “POLYKARPOS” and with the distinctive title “POLYKARPOS” based in Kavala, Venizelou 30.
Any deviations from this Agreement must be confirmed by “POLYKARPOS” in writing. Any other Terms of Use are expressly excluded. Any user who enters and makes use of the services of the online store is deemed to agree and accept unconditionally the terms set out here without any exception.
If a user does not agree to these terms they must re-enter the use of the online store and any transaction with it. Sending your order implies acceptance of this Agreement and all of its terms.
If any part of this Agreement proves to be invalid or unenforceable by a court order, the remainder of the Agreement shall continue to apply. The ‘POLYKARPOS’ may conclude an agreement to delegate its obligations to an appropriate third party. Otherwise, no party shall be entitled to assign or transfer its rights or obligations. All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed delivered 48 hours after its posting).
This Agreement will be governed by European and Greek law, in particular legislation regulating matters relating to e-commerce, distance selling and consumer protection, and will be subject to the exclusive jurisdiction of the courts of Thessaloniki.
All transactions carried out through “POLYKARPOS” are governed by international and European law regulating matters relating to e-commerce; as well as the Consumer Protection Act (Law 2251/1994), which regulates matters relating to distance selling according to which the consumer is entitled to withdraw unse according to reason from the remote purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the physical possession of the product to himself or his authorised representative. The withdrawal of the consumer is unjustified, without the consumer having to rely on reasons justifying the withdrawal, as well as without the financial burden on the consumer, with the exception of his burden on the costs of returning the product.
Personal data
“POLYKARPOS” respects your personal data and declares that it will not disclose, disclose, sell, lease, exchange, or in any way make any improper use of your personal data and the information you trust us.
Cookies
“POLYKARPOS” may use Cookies to identify the Visitor in certain services and subpages. Cookies are small text files that are stored on the Visitor’s hard disk and do NOT take note of any document or file from their computer.
Guarantee
“POLYKARPOS” does not guarantee or guarantee protection for third-party products (products that are not produced, manufactured and/or assembled by or on behalf of “POLYKARPOS”, and which “POLYKARPOS” simply resells). For such products you will receive a warranty directly from the manufacturer or licensee.
Products sold through our website are covered by the warranty provided for them by their suppliers. The responsibility lies solely with the individual suppliers of the Company.
In case of damage within the warranty of a product please contact the manufacturer first for issues related to the product with your proof of purchase.
“POLYKARPOS” provides no guarantee either of the quality, or of the suitability of the products sold for any particular purpose, nor does it guarantee the safety and protection of the users of these products and is not responsible for defective products and/or untrue data concerning the goods of its suppliers and contained on its Website.
“POLYKARPOS” is not responsible for:
- for transactions, errors, omissions, breach of supplier/manufacturer guarantees
- for other damages or damages and financial satisfactions and expenses of any kind that may arise in connection with the sales of products originating from the website of “POLYKARPOS”.
In no case shall “POLYKARPOS” be liable for any legal or civil and/or criminal claims or for any damage consisting in loss of profits, data, lost profits, financial satisfaction, etc. by visitors to the website or third parties due to a reason related to the operation or non-operation and/or use of the website / and by any unauthorized interference of third parties in products and/or services and/or information made available through it.
Before you complete the order of a product you are obliged to be informed about the materials from which the products you wish to buy are made or to consult your doctor if you have a problem, as “POLYKARPOS” is not responsible in case of allergic reactions, dermatological diseases and in general reactions that may result from their use.
Return Policy:
Right of unjustified withdrawal – Returns
As a member you may, within fourteen (14) calendar days from the day you received the product yourself or a third party nominated by you, other than the carrier, withdraw unnecessarily from your order for any reason. In the case of an order consisting of several products delivered at your choice in instalments, this unjustified cancellation period shall start from the day on which you received the last product of that order.
In the event of an unjustified withdrawal, you must inform “POLYKARPOS” of your decision with an explicit statement. Unjustified withdrawal from orders placed from the website of “POLYKARPOS” may be made in any of the ways (a) to (d) of clause 10 here of.
In any case, “POLYKARPOS” should be informed of your intention to withdraw from your purchase without justification within the abovementioned deadline of fourteen (14) calendar days. In the event of a late unjustified withdrawal, i.e. notification to “POLYKARPOS” after the 14th day following receipt of the product (or the last order product consisting of more than one product), the member will lose the right of unjustified withdrawal and the “POLYKARPOS” will be entitled to refuse a refund in accordance with the applicable legislation. In the case of unjustified withdrawal as referred to above:
(A) “POLYKARPOS” will refund you the amount you paid for your purchase, including the costs of delivering the product to you (if these were charged at the time of making the order), without undue delay within fourteen (14) calendar days from the day of dispatch of your request to “POLYKARPOS” in accordance with the above. If the purchase was made using a credit card, the refund will be made by bank transfer to the card you used for your purchases. Otherwise, if the purchase had been made on delivery, “POLYKARPOS” will contact you directly so that the return is made by bank transfer to an account indicated by you free of charge and
(b) you for your part should return the product to “POLYKARPOS” in its original condition, repositioned in the special package in which you received it, with all the labels and accompanying documents in excellent condition. The product should be returned without undue delay and in any case within fourteen (14) calendar days from the day of dispatch of your request to “POLYKARPOS” in respect of the unjustified withdrawal. For this return the “POLYKARPOS” should be informed by e-mail at the e-mail address info@polykarpos-bio.gr In this case, in accordance with the provisions of the legislation, you will be charged the cost of returning the product through a courier company of your choice or through the General Postal Service that cooperates with “POLYKARPOS”, at the cost specified by it. Please note that the “POLYKARPOS” may withhold the refund of the price until it receives the returned product or until you as a member provide proof that you have delivered the product for return, whichever occurs first.
You hereby agree that you will be responsible for any reduction in the value of the product in the event of its use other than that necessary to determine its nature, characteristics and function at the trial/control stage provided to you by law.
Exceptions
This right of unjustified withdrawal does not apply to products which are not suitable for return for hygiene reasons and which have been unsealed at the time of delivery. Such products e.g. are all related to the category “Bee Products” or “Essential Oils“.
Refunds of defective products or products that differ from those ordered-Compensation policy
In the event of a substantially defective product or product whose characteristics differ significantly from those ordered, you must inform “POLYKARPOS” by sending an e-mail with an accurate description of the situation. Then, in consultation with “POLYKARPOS”, you may, within a reasonable time from the delivery of the product, request its replacement with another, except in exceptional cases where replacement is impossible due to lack of stocks or requires disproportionate costs on the part of “POLYKARPOS”. In case of replacement of the product you will not be charged with any additional expense for the return of the defective product or for the receipt of the replacement product.
In case the replacement of the defective product with another same product is not possible on the part of “POLYKARPOS” due to lack of availability, “POLYKARPOS” will contact you directly giving you the option to either pick up another product similar to the returned product or withdraw from the market. In this case you must, in consultation with “POLYKARPOS”, send the product back via the General Postal Service. For this return you must inform the “POLYKARPOS” in advance by sending an e-mail message with the details of the shipment to the e-mail address info@polykarpos-bio.gr Upon receipt of the defective returned product, “POLYKARPOS” will refund to you the amount you paid for the purchase of the defective product, as well as the costs of initial shipment of the product to you, if these were charged at the order stage.
The address to which the products to be returned must be sent is: Venizelou 30, Post Code: 65302, WITH THE INDICATION “POLYKARPOS” – return”.
Discount Policy
– Discount codes do not apply to products that are already on offer at a reduced price.
– Discounts at the “POLYKARPOS” online store do not apply to purchase from the “POLYKARPOS” store.
