Generally
– Orders are processed daily from Monday to Friday 9:00 -17:00. Orders placed on Sundays are processed on the next business day. In addition, there are no deliveries on public holidays, weekends (unless otherwise specified) and on days when our warehouse may be closed (e.g. due to inventory)
– Delivery times at your place by the courier company are 09:00 – 17:00 daily (Monday to Friday) and no appointment can be scheduled.
Order strength
Orders remain valid and available for delivery up to 15 calendar days from their listing. Especially for receipt from the Distribution Center orders remain valid and available for delivery up to 5 calendar days from their listing.
In case it is not possible to complete the order (indicatively mentioned: inability to communicate, non-attendance to receive the product, unavailability of the product requested with the order) and after the end of that deadline, the order is cancelled.
Total Order Shipment
To avoid an additional shipping charge, the order is executed when all the products included in it are available. If for any reason you wish to deliver the available products only of the order, please call us at 2514 003646, stating the order number or place a separate order for the unavailable products. Final availability confirmation is made during the processing of the order and the collection of the products.
Information in cases of unavailable products
For orders with products that are not readily available, but on request, we will contact you to inform you of the estimated delivery time of the products.
The update is usually made within the next three working days from the date of the order to the contact details you filled in your order.
